Frequently Asked Questions About Vuoi Jewellery



At Vuoi, we believe in creating timeless jewellery that complements every moment. Each piece is thoughtfully crafted with attention to detail, blending modern elegance with a touch of individuality. From everyday staples to statement designs, our jewellery empowers you to express your unique style. Explore our passion for craftsmanship and discover the perfect piece to complete your story.

  • Call: 1300 170 581
  • Email: hello@vuoi.com.au


  • - How long will it take to receive my purchase?

    Every piece is lovingly handcrafted just for you, because we believe you deserve nothing less than perfection. If the item is in stock, it will be dispatch immediately. If it’s not currently available, please allow us 21–30 business days to create your one-of-a-kind treasure.
  • - Can I change my order details after it has been placed?

    If your order hasn’t been dispatched, we can update details such as your shipping address. Once the order has been dispatched or completed, changes are no longer possible. For assistance, contact our Customer Care team at hello@vuoi.com.au or call 1300 170 581.
  • - What methods of payment do you accept online?

    We accept Visa, Mastercard, American Express, PayPal, UnionPay, Afterpay, Google Pay and Shop Pay.
  • - Do you sell gift cards, and can I use them in-store too?

    Yes, you can purchase gift cards online, and they can be used both online and in-store.
  • - Do you offer discounts or promotions?

    While we generally do not offer discounts, we encourage you to join our Vuoi Tribe. Members earn Tribe Treasures—points that can be redeemed for rewards and unlock exclusive surprises. Stay informed about any promotions through our newsletter and social media channels.
  • - How do I find out the status of my order?

    You’ll receive an order confirmation email and a notification with tracking details once your order has been dispatched. For further updates, feel free to contact our Customer Care team during Australian business hours.
  • - I didn't receive an order confirmation and/or tracking information. What should I do?

    Check your SPAM/Junk folders. If issues persist, email our Customer Care team at hello@vuoi.com.au or call 1300 170 581
  • - Can I place a phone order?

    Yes, you’re welcome to contact our Customer Care Team for assistance or to place an order over the phone. Please note that we’re unable to accept credit card payments by phone. Once your order details are confirmed, we’ll create your online order and send you a secure payment link to complete your purchase. Alternatively, you may also choose to pay via bank transfer.
  • - SHIPPING WITHIN AUSTRALIA:

    $10 - Australia Post Standard $20 - Australia Post Express FREE express shipping on orders over $200
  • - SHIPPING OUTSIDE OF AUSTRALIA:

    $25 - $45 depends on the country – International Express For more details, please visit our shipping page. https://vuoi.com.au/pages/shipping

    *Please note, that duties and taxes are respective to your order value and destination country. We are not responsible for additional unforeseeable duties and tax charges that may occur upon arrival at your destination country.
  • - CLICK & COLLECT:

    Our complimentary Click & Collect service allows you to shop online and pick up your order from our Double Bay boutique during trading hours.

    You will receive an email confirmation when your order is ready for collection. Please wait for this email before visiting the boutique, and ensure you bring your ID and proof of purchase.

    13A Transvaal Ave, Double Bay NSW 2028
    Monday - Friday: 9:30AM - 5PM
    Saturday: 10AM - 4PM

    For more details, please visit our shipping page. https://vuoi.com.au/pages/shipping
  • IN STOCK or MADE TO ORDER

    Most of our products are in stock and ready to dispatch. Express shipping and Click and Collect delivery options are available and can be selected at check-out.

    A select number of items are made to order and require additional production time. For personalised items, please allow 3 to 4 weeks.

    Have a special request? Whether you’re looking for a custom necklace length or a personalised engraving, we’re here to bring your vision to life! Send us an email, and let’s create something truly unique for you.

    hello@vuoi.com.au
  • - RETURN REQUIREMENTS

    • Items must be returned in their original or similar protective packaging, carefully secured to prevent damage during transit.
    • The cost of safely returning the piece(s) to VUOI JEWELLERY is the client’s responsibility, and the item(s) remain your responsibility until confirmed as received by our customer service team.
    • If the item(s) arrive in a condition that does not meet our requirements, the repair will not be accepted and will be returned to you at your expense.
  • - REPAIR SHIPPING COSTS

    • Domestic Repairs: A flat fee of $15 will apply.
    • International Customers: Please contact us at hello@vuoi.com.au for a detailed quote. Return shipping costs will vary based on your destination and will be included in your repair invoice. Additional duties and taxes may also apply and will be payable at checkout.
  • - JEWELLERY CARE

    Our solid gold pieces are designed to be worn every day, offering timeless dependability and style. For more tips on caring for your jewellery, visit our Care Guide.
  • HOW IT IS WORK?

    Bring your dream jewellery piece to life! Collaborate with our expert designers to create a custom piece that perfectly reflects your vision. Contact us at hello@vuoi.com.au, and let's turn your ideas into timeless treasures.