Customer Support

Welcome to the world of Vuoi Jewellery, where every piece is designed with you in mind. At Vuoi, we believe that jewellery is more than just an accessory—it’s a form of self-expression, a way to capture the spirit of the moment, and a reflection of the edge and elegance that define our brand. Whether you're a long-time collector or a new member of our vibrant community, we are committed to ensuring your experience is as flawless as our designs.

Our customer support team is here to guide you through every step of your journey with Vuoi. From selecting the perfect piece to caring for your cherished jewellery, we are dedicated to providing exceptional service that matches the high standards of our products. We invite you to explore our support resources, and don't hesitate to reach out if you need assistance. Thank you for choosing Vuoi—where play meets luxury and every day is an opportunity to celebrate your unique style.

Get in Touch with Us

At Vuoi Jewellery, we’re more than just a brand—we’re a community. Your satisfaction and joy in our products are our top priorities, and we’re here to help with any questions or concerns you may have. We offer several convenient ways to reach out to us, so you can choose the method that suits you best.

1. Email Support

  • Email Address: hello@vuoi.com.au
  • Response Time: We strive to respond to all inquiries within 24 hours, Monday through Friday. Whether you have a question about your order, need assistance with a return, or simply want to learn more about our jewellery, our dedicated team is here to help.

2. Phone Support

  • Phone Number: 1300 170 581
  • Hours of Operation: Our customer service representatives are available to assist you from 9:30am to 5pm, Monday through Friday. If you prefer speaking directly to a team member, give us a call, and we’ll be happy to assist you with any queries.

3. Social Media Support

  • Platforms: Connect with us on our social media channels, where we’re always ready to engage with our community. Whether you’re sharing your Vuoi moments or need support, you can reach us via:

5. Visit Our Flagship Boutique

  • Location: If you’re in the area, we’d love to welcome you to our flagship boutique in Double Bay, Australia. Here, you can experience our jewellery in person, receive personalised styling advice, and enjoy exclusive in-store services.
    • Address: 13A Transvaal Ave, Double Bay, NSW, Australia
    • Hours of Operation: Monday to Saturday

    • Phone:  1300 170 581 

6. Mailing Address

  • Address: For any correspondence, please mail us at:

Vuoi Jewellery

13A Transvaal Ave, Double Bay

NSW, Australia, 2028

Additional Contact Information

  • Return Address: For returning items, please send them to the address above and include your order number and reason for return. For more details on our return policy, please visit our Returns & Exchanges section.

  • Business Inquiries: For partnerships, collaborations, or wholesale inquiries, please email us at hello@vuoi.com.au. We’re always excited to explore new opportunities and build lasting relationships with like-minded brands.