Full price products purchased from VUOI Jewellery’s online or retail stores may be returned for credit in Australia if returned unworn, in saleable condition within 14 days of dispatch date.
VUOI Jewellery does not issue refunds for change of mind or incorrect purchases.
For domestic orders a $10 flat fee will be deducted from your credit once a shipping label is generated. It is at the client’s responsibility to safely return piece(s) to VUOI Jewellery and it remains their responsibility until confirmation of receipt by our customer service team.
VUOI Jewellery credits are issued once a return has been received and its condition assessed. VUOI Jewellery are in the form of a gift card and are valid for use in our retail stores and online for a period of three years.
VUOI Jewellery does not accept returns if products are:
- Not returned in their original condition or packaging
- Returned outside of the specified return timeframe
- Of a bespoke nature
VUOI Jewellery reserve the right to return the piece(s) to the sender, should any of the above occur. Products purchased during archive sale may not be returned unless deemed faulty in accordance with Australian Consumer Law.
Store credits are issued once the return has been received and assessed and are valid online and in-store for 36 months.
To initiate a return, please contact hello@vuoi.com.au
