All items within the VUOI collection include a voluntary manufacturer's warranty, in addition to the guarantees mandated by Australian Consumer Law. Our warranty terms complement your statutory rights and do not override, restrict, or substitute them. Please be aware that Australian Consumer Law grants various rights and remedies, including the right to a refund. For detailed information on VUOI's warranty terms, duration, and the complete returns and exchanges policy, kindly refer to the sections below.
We will address manufacturing faults in our jewellery at no charge within six (6) months of the purchase date. We retain the right to decline repairs or impose charges for goods returned after this specified warranty period.
Manufacturing faults DO NOT include:
VUOI provides a credit note equivalent to the purchased item(s) value from VUOI’s online or retail stores. This credit is valid for 12 months from its issuance date and can be utilised to acquire an alternative piece or size. Certain exclusions may apply.
We can facilitate item exchanges for sizing issues, subject to stock availability. However, items on sale or discontinued designs are not eligible for exchange.
Clients are responsible for securely returning pieces to VUOI at their own expense until our customer service team confirms receipt. The initial exchange is free, but postage costs are the client’s responsibility. Kindly send your item in its original packaging to the address below:
VUOI Jewellery
13A Transvaal Ave, Double Bay NSW 2028
1300 170 581
Include a prepaid express postbag with the signature on delivery option.
We will address manufacturing faults in our jewellery at no charge within six (6) months of the purchase date. We retain the right to decline repairs or impose charges for goods returned after this specified warranty period.
Manufacturing faults DO NOT include:
VUOI provides a credit note equivalent to the purchased item(s) value from VUOI’s online or retail stores. This credit is valid for 12 months from its issuance date and can be utilised to acquire an alternative piece or size. Certain exclusions may apply.
We can facilitate item exchanges for sizing issues, subject to stock availability. However, items on sale or discontinued designs are not eligible for exchange.
Clients are responsible for securely returning pieces to VUOI at their own expense until our customer service team confirms receipt. The initial exchange is free, but postage costs are the client’s responsibility. Kindly send your item in its original packaging to the address below:
