Terms and condition

General

The VUOI website and online store, located at vuoi.com.au (the “Website”), is owned and operated by Levuoi Pty Ltd (ABN 673 296 136) trading as VUOI (“VUOI”, “we”, “our”, or “us”).

Vuoi makes all reasonable efforts to display the products listed for sale on its Website as accurately as possible. However, the computer monitor you use will affect the colours that you see on your screen. Vuoi cannot guarantee that your monitor’s display of any product colour, texture, or detail will be accurate.

In addition, Vuoi does not warrant that product descriptions or other content are accurate, complete, current, or error-free. While Vuoi makes every effort to ensure that our products are described and priced accurately, in the event an item is deemed to be priced incorrectly, Vuoi reserves the right to refuse the sale of that item. If the pricing error is discovered after payment has been made, Vuoi reserves the right to cancel the sale and refund the transaction in full. If a product offered by Vuoi is not as described, your sole remedy is to return it in unused condition.

Product Representation

VUOI makes every reasonable effort to ensure that the products displayed on the Website are represented as accurately as possible.

However, the appearance of colours, textures, materials, and details may vary depending on the device or monitor used to view the Website. Accordingly, VUOI cannot guarantee that your device’s display will accurately reflect the true appearance of the product.

While we endeavour to ensure that all product descriptions, images, and pricing are accurate and current, VUOI does not warrant that such information will always be complete or free from errors.

If a product supplied by VUOI is materially different from its description on the Website, your remedy is to return the product in unused condition in accordance with our Returns Policy.

Orders

All orders placed through the Website are subject to acceptance by VUOI.

After placing an order, you will receive an order confirmation email acknowledging that your order has been received. This email does not constitute acceptance of the order.

VUOI reserves the right to cancel or refuse any order at our discretion, including where:

• a product is unavailable
• there is a pricing or listing error
• fraudulent or unauthorised activity is suspected

If an order is cancelled after payment has been processed, a full refund will be issued to the original payment method.

Items placed in your shopping bag are not reserved until checkout is completed and an order confirmation has been issued.

Made to Order & Ready to Ship

Production timeframes are specified at the time of purchase and commence on the first business day following confirmation of your order.

Production timelines may vary depending on the product and are provided as an estimate only. While VUOI makes every effort to meet these timelines, delays may occur due to production requirements or circumstances beyond our control.

Items marked Ready to Ship are currently in stock and may be dispatched the same business day when ordered before 3:00pm AEST using Express Post. Ready to Ship status is displayed when adding the product to cart.

Although we strive to maintain accurate inventory records, VUOI cannot guarantee that all products marked as Ready to Ship will remain available at the time of purchase. If an item becomes unavailable, we will contact you by email or phone to advise of any delay or provide alternative options.

Pricing

By purchasing a product through the Website, you agree to pay the purchase price listed at the time of purchase (the “Purchase Price”).

All prices displayed on the Website are in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.

Shipping costs are calculated at checkout and may vary depending on the destination and delivery method selected.

VUOI reserves the right to amend prices displayed on the Website at any time without prior notice.

If a product is listed at an incorrect price due to a typographical or system error, VUOI reserves the right to cancel the order and refund any payment made.